Satisfacción Laboral: Acerca de su conceptualización, medición y estado actual del arte

Solana Salessi

Resumen


La satisfacción laboral es considerada una actitud frente a las experiencias laborales. En los últimos diez años su estudio se ha desplazado desde una posición periférica hasta el lugar central que ocupa en nuestros días. En línea con este renovado interés, el propósito del presente trabajo es proporcionar una actualización bibliográfica sobre la satisfacción laboral. En primer lugar, se realizan algunas consideraciones conceptuales en torno al constructo. A continuación, se presenta una síntesis de los instrumentos para su medición desarrollados hasta la fecha. Seguidamente, se reseñan las evidencias empíricas más recientes en relación a sus antecedentes contextuales y disposicionales, así como sus implicancias tanto para los empleados como para las organizaciones. Finalmente, se concluye con algunas sugerencias para futuras investigaciones.

Palabras clave


escalas de medición; antecedentes; consecuencias

Texto completo:

PDF

Referencias


Bang, H., Ross S. & Reio, T. G. (2013). From motivation to organizational commitment of volunteers in non-profit sport organizations. The role of job satisfaction. Journal of Management, 32, 96-112.

Barnes, C. M., Ghumman, S. & Scott, B. A. (2013). Sleep and organizational citizenship behavior: The mediating role of job satisfaction. Journal of Occupational Health Psychology, 18, 16-26.

Bhutto, N. A., Laghari, M. K. & Butt, F. (2012). A comparative study of organizational climate and job satisfaction in public, private and foreign banks. Asian Social Science, 8, 259-267.

Böckerman, P. & Ilmakunnas, P. (2012). The job satisfaction-productivity nexus: A study using matched survey and register data. Industrial & Labor Relations Review, 65, 244-262.

Bowling, N. A., Eschleman, K. J. & Wang, Q. J. (2010). A meta-analytic examination of the relationship between job satisfaction and subjective well-being. Journal of Occupational and Organizational Psychology, 83, 915-934.

Bruk-Lee, V., Khoury, H., Nixon, A., Goh, A. & Spector, P.E. (2009). Replicating and extending past personality/job satisfaction meta-analyses. Human Performance, 22, 156-189.

Butts, M. M., Casper, W. J. & Yang, T. S. (2013). How important are work–family support policies? A meta-analytic investigation of their effects on employee outcomes. Journal of Applied Psychology, 98, 1-25.

Chung, T., Rutherford, B. & Park, J. (2012). Understanding multifaceted job satisfaction of retail employees. International Journal of Retail & Distribution Management, 40, 699-716.

Cilingir, D., Gursoy, A. & Colak, A. (2012). Burnout and job satisfaction in surgical nurses and other ward nurses in a tertiary hospital: A comparative study in Turkey. HealthMed, 6, 3120-3128.

Dalal, R. S. (2013). Job attitudes: Cognition and affect. En N. W. Schmitt, S., Highhouse & I. B., Weiner (Eds.). Handbook of psychology (pp. 341-366). Hoboken, NJ, EE.UU.: John Wiley & Sons Inc.

Dalal, R. S., Bashshur, M. R. & Credé, M. (2011). The forgotten facet: Employee satisfaction with management above the level of immediate supervision. Applied Psychology: An International Review, 60, 183-209.

Dalal, R. S., Baysinger, M., Brummel, B. & LeBreton, J. (2012). The relative importance of employee engagement, other job attitudes, and trait affect as predictors of job performance. Journal of Applied Social Psychology, 42, 295-325.

Dalal, R. S. & Credé, M. (2013). Job satisfaction and other job attitudes. En K. F. Geisinger, B. A. Bracken, J. F Carlson, J. Hansen, N. R. Kuncel, S. P. Reise & M. C. Rodriguez (Eds.). APA handbook of testing and assessment in psychology (pp. 675-691). Washington, DC, EE.UU.: American Psychological Association.

De Janasz, S., Behson, S., Jonsen, K. & Lankau, M. J. (2013). Dual sources of support for dual roles: how mentoring and work–family culture influence work–family conflict and job attitudes. International Journal of Human Resource Management, 24, 1435-1453.

Dolbier, C. E., Webster, J. A., McCalister, K. T., Mallo, M. W. & Steinhardt, M. A. (2005). Reliability and validity of a single-item measure of job satisfaction. American Journal of Health Promotion, 19, 194-198.

Fiabane, E., Giorgi, I., Musian, D., Sguazzin, C. & Argentero, P. (2012). Occupational stress and job satisfaction of health care staff in rehabilitation units. LaMedicina del Lavoro, 103, 482-492.

Figueiredo-Ferraz, H., Grau-Alberola, E., Gil-Monte, P. R. & García-Juesas, J. A. (2012). Síndrome de quemarse por el trabajo y satisfacción laboral en profesionales de enfermería. Psicothema, 24, 271-276.

Gabriel, A. S., Diefendorff, J. M. & Erickson, R. J. (2011). The relations of daily task accomplishment satisfaction with changes in affect: A multilevel study in nurses. Journal of Applied Psychology, 96, 1095-1104.

Gockel, C., Robertson, R. & Brauner, E. (2013). Trust your teammates or bosses? Differential effects of trust on transative memory, job satisfaction, and performance. Employee Relations, 35, 222-242.

Gottlieb, B. H., Maitland, S. B. & Shera, W. (2013). Take this job and love it: A model of support, job satisfaction, and affective commitment among managers of volunteers. Journal of Community Psychology, 41, 65-83.

Govardhan, L.M., Pinelli, V. & Schnatz, P. F. (2012). Burnout, depression and job satisfaction in obstetrics and gynecology residents. Connecticut Medicine, 76, 389-95.

Gurková, E., Čáp, J., Žiaková, K. & Ďurišková, M. (2012). Job satisfaction and emotional subjective well-being among Slovak nurses. International Nursing Review, 59, 94–100.

Harrison, D. A., Newman, D. A. & Roth, P. L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49, 305-325.

Heneman, H. G. & Schwab, D. P. (1985). Pay satisfaction: Its multidimensional nature and measurement. International Journal of Psychology, 20, 129-141.

Ironson, G. H., Smith, P. C., Brannick, M. T., Gibson, W. M. & Paul, K. B. (1989). Construction of a Job in General Scale: A comparison of global, composite, and specific measures. Journal of Apply Psychology, 74, 193–200.

Jawahar, I. M. & Stone, T. H. (2011). Fairness perceptions and satisfaction with components of pay satisfaction. Journal of Managerial Psychology, 26, 297-312.

Judge, T. A. & Kammeyer-Mueller, J. D. (2012a). Job attitudes. Annual Review of Psychology, 63, 341-367.

Judge, T. A. & Kammeyer-Mueller, J. D. (2012b). General and specific measures in organizational behavior research: Considerations, examples, and recommendations for researchers. Journal of Organizational Behavior, 33, 161-174.

Judge, T. A., Heller, D. & Mount, M. K. (2002). Five-factor model of personality and job satisfaction: A Meta-analysis. Journal of Applied Psychology, 87, 530-541.

Judge, T. A., Hulin, C. L. & Dalal, R. S. (2012). Job satisfaction and job affect. En W. E. Kozlowski (Ed.). The Oxford handbook of organizational psychology: Vol. 1 (pp. 496-525). New York, NY, EE.UU.: Oxford University Press.

Judge, T. A., Thoresen, C. J., Bono, J. E. & Patton, G. K. (2001). The job satisfaction– job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376-407. doi: 10.1037/0033-2909.127.3.376

Judge, T.A., Locke, E. A. & Durham, C. C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, 151-188.

Ko, J. & Yeh, Y. (2013). Worker satisfactionfollowing employment restructuring: Effects of nonstandard workers and downsizing on job satisfaction in Taiwan. Social Indicators Research,110, 453-467. doi: 10.1007/s11205-011- 9937-z

Lufanna, L. & Cummins, R. (2013). The contribution of job and partner satisfaction to the homeostatic defense of subjective wellbeing. Social Indicators Research, 111, 203-217.

Macdonald, S. & MacIntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13, 1-16.

Mazurenko, O. & O’Connor, S. J. (2012). The impact of physician job satisfaction on the sustained competitive advantage of health care organizations. Journal of Management Policy & Practice, 13, 21-34.

Moe, A., Pazzaglia, F. & Ronconi, L. (2010). When being able is not enough. The combined value of positive affect and self-efficacy for job satisfaction in teaching. Teaching and Teacher Education, 26, 1145-1153.

Morris, M. G. & Venkatesh, V. (2010). Job characteristics and job satisfaction: Understanding the role of enterprise resource planning system implementation. MIS Quarterly, 34, 143-161.

Nagy, M. S. (2002). Using a single-item approach to measure facet job satisfaction. Journal of Occupational and Organizational Psychology, 75, 77-86.

Ndinguri, E., Prieto, L. & Machtmes, K. (2012). Human capital development dynamics: The knowledge based approach. Allied Academies International Conference: Proceedings of the Academy of Strategic Management, 11, 19-20.

Odle-Dusseau, H. N., Britt, T. W. & Greene-Shortridge, T. M. (2012). Organizational work-family resources as predictors of job performance and attitudes: The process of work–family conflict and enrichment. Journal of Occupational Health Psychology, 17, 28-40.

Omar, A. G. (2010). Las organizaciones positivas. En A. Castro Solano (Ed.). Fundamentos de Psicología Positiva (pp. 137-182). Buenos Aires, Argentina: Paidós.

Omar, A. G. (2011). Liderazgo transformador y satisfacción laboral: El rol de la confianza en el supervisor. Liberabit, 17, 129-137.

Paris, L. (2011). Predictores de satisfacción laboral y bienestar subjetivo en profesionales de la salud. Un estudio con médicos y enfermeros de la ciudad de Rosario. Psicodebate. Psicología, Cultura y Sociedad, 11, 89-102.

Pfeifer, C. & Schneck, S. (2012). Relative wage positions and quit behavior: Evidence from linked employer-employee. Industrial & Labor Relations Review, 65, 126-147.

Rehman, M. S. & Waheed, A. (2011). An empirical study of impact of job satisfaction on job performance in the public sector organizations. Interdisciplinary Journal of Contemporary Research in Business, 2, 167-181

Rezaei-Adaryani, M., Salsali, M. & Mohammadi, E. (2012). Nursing image: an evolutionary concept analysis. Contemporary Nurse, 43, 81-89.

Robbins, S. & Judge, T. (2013). Essentials of organizational behaviour. Mount Zion rd, Lebanon, IN, EE.UU.: Pearson College.

Rogelberg, S. G., Allen, J. A., Shanock, L., Scott, C. & Shuffler, M. (2010). Employee satisfaction with meetings: a contemporary facet of job satisfaction. Human Resource Management, 49, 149-172.

Roger, F. (2013). Principals’ self-efficacy: Relations with job autonomy, job satisfaction, and contextual constraints. European Journal of Psychology of Education, 28, 73 -86.

Salyers, M., Rollins, A., Kelly, Y., Lysaker, P. & Williams, J. (2013). Job satisfaction and burnout among VA and community mental health workers. Administration & Policy in Mental Health & Mental Health Services Research, 40, 69-75.

Scarpello, V. & Campbell, J. P. (1983). Job satisfaction: Are all the parts there? Personnel Psychology, 36, 577-600.

Scarpello, V. & Vandenberg, R. J. (1987). The satisfaction with my supervisor scale: It’s utility for research and practical applications. Journal of Management, 13, 447-466.

Smith, P. C., Kendall, L. M. & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago, EE.UU.: Rand McNally.

Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13, 693–713.

Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA, EE.UU.: Sage.

Srivastava, A., Locke, E. A., Judge, T. A. & Adams, J. W. (2010). Core self-evaluations as causes of satisfaction: The mediating role of seeking task complexity. Journal of Vocational Behavior, 77, 255-265.

Stumpp, T., Muck, P. M., Hülsheger, U. R., Judge, T. & Maier, G. W. (2010). Core self-evaluations in Germany: Validation of a German measure and its relationship with career success. Applied Psychology: An International Review, 59, 674-700.

Swaminathan, S. & Jawahar, P. D. (2013). Job satisfaction as a predictor of organizational citizenship behavior: An empirical study. Global Journal of Business Research, 7, 71-80.

Tatsuse, T. & Sekine, M. (2011). Explaining global job satisfaction by facets of job satisfaction: The Japanese civil servants study. Environmental Health and Preventive Medicine, 16, 133-137.

Templer, K. J. (2012). Five factor model of personality and job satisfaction: The importance of agreeableness in a tight and collectivistic Asian society. Applied Psychology: An International Review, 61, 114-129.

Thompson, E. R. & Phua, F. T. (2012). A brief index of affective job satisfaction. Group & Organization Management, 37, 275-307. doi: 10.1177/1059601111434201

Top, M. & Gider, O. (2013). Interaction of organizational commitment and job satisfaction of nurses and medical secretaries in Turkey. The International Journal of Human Resource Management, 24, 667-683.

Toren, O., Kerzman, H. & Kagan, I. (2011). The difference between professional image and job satisfaction of nurses who studied in a post-basic education program and nurses with generic education: A questionnaire survey. Journal of Professional Nursing, 27, 28-34.

Wanous, J. P., Reichers, A. E. & Hudy, M. J. (1997). Overall job satisfaction: Howgood are single-item measures? Journal of Applied Psychology, 82, 247-252.

Watson, D., Clark, L. A. & Tellegen, A. (1988).Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.

Weiss, D. J., Dawis, R. V., England, G. W. & Lofquist, LL. H (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis, EE.UU.: The University of Minnesota Press.

Whitman, D. S., van Rooy, D. L. & Viswesvaran, C. (2010). Satisfaction, citizenship behaviors, and performance in work units: A meta-analysis of collective construct relations. Personnel Psychology, 63, 41-81.

Wilkin, C. L. (2013). I can’t get no job satisfaction: Meta analysis comparing permanent and contingent workers. Journal of Organizational Behavior, 34, 47-64.

Yukl, G. (2008). Leadership in organizations. Upper Saddle River, NJ, EE.UU.: Prentice Hall.

Zhu, Y. (2013). A review of job satisfaction. Asian Social Science, 9, 293-298.

Ziegler, R., Hagen, B. & Diehl, M. (2012). Relationship between job satisfaction and job performance: Job ambivalence as a moderator. Journal of Applied Social Psychology, 42, 2019-2040.

Ziegler, R., Schlett, C., Casel, K. & Diehl, M. (2012). The role of job satisfaction, job ambivalence, and emotions at work in predicting organizational citizenship behavior. Journal of Personnel Psychology, 11, 176-190.


Enlaces de Referencia

  • Por el momento, no existen enlaces de referencia


Licencia Creative Commons
Esta obra está bajo una Licencia Creative Commons Atribución-NoComercial-CompartirIgual 4.0 Internacional.